Data Deletion Instructions

Last updated: 10 October 2026

You can ask Nexora IT Agency to delete the data we hold about you in WhatsApp Inbox at any time.

If you are a customer who messaged us on WhatsApp

1. Send us a message on the same WhatsApp number with the text "Delete my data", or email us at info@nexora-portal.com from any address, including the WhatsApp phone number you used.
2. We verify that the request comes from the owner of that number (we may reply on WhatsApp to confirm).
3. Within 30 days we delete your contact record, all conversations and messages, and any media files you sent, from our database and storage, and we confirm when it is done.

Some information may be kept longer only where the law requires it (for example invoices). Messages that already exist on your own phone, and data held by WhatsApp/Meta, are controlled by WhatsApp — see WhatsApp Help Center.

If you are a team member

Ask an administrator to delete your account. Messages you sent stay in the customer conversations (they belong to the business conversation history) but are no longer linked to your account.

If you used "Login with Facebook" to link a number

You can remove the app from your Facebook settings (Settings & privacy → Settings → Business integrations). Meta will notify us and we will confirm the deletion request automatically. The WhatsApp line you linked can be disconnected by an administrator, which deletes its stored access token and conversations.

Contact

info@nexora-portal.com · Cairo, Egypt · cloud-whatsapp.nexora-portal.com

Contact: info@nexora-portal.com · Cairo, Egypt · cloud-whatsapp.nexora-portal.com